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Customer Service

We are one of the largest precious metals dealers in the nation and offer a selection of precious metal coins, bullion, rounds and bars. We consistently have some of the lowest pricing in the industry, and offer products from the largest mints worldwide. We have an excellent rating from the Better Business Bureau and are highly recommended by several precious metal publications. We would like your business so allow us to match or beat any offers from other precious metals dealers! Our priorities are low prices and excellent customer service!

  • Your order is processed quickly with fast turnaround times.
  • We mail to you discreetly and never share your personal information.
  • All packages are mailed insured and require an adult signature.
  • We do not report your purchase or sale to any institution. Tax reporting is the responsibility of the client.

Sales Desk Hours: Mon-Sat, 8:00 A.M.-11:00 P.M. EST

Call us toll free at (866) 303-0781 with any questions.

Shipping and Payment

The minimum order on most products is 20 oz. of silver or 1 oz. of gold.  All packages are insured. We ship to HI and AK.

  • TMG accepts personal checks, bank-wires, cashier's checks and money orders.
  • Make all checks payable to: True Metals Group, LLC
  • Mail checks to: TMG, P.O. Box 269, Sharpes, FL 32959
    • *For overnight deliveries please mail to:  TMG, 728 West Ave., Cocoa, FL 32927 

If paying by check/money order/cashier's check, envelopes must be postmarked within 3 business days of your order. Bank wire payment must be received within 2 business days of your order. If payment arrangements are not fulfilled as stipulated, TMG reserves the right to cancel and void any orders placed by customers. Any financial losses resulting from non-payment are the responsibility of the customer. TMG at its discretion may, from time to time and on a case by case basis, allow payments to be received after the cut-off date. Once you enter and lock-in an order, you are legally bound to honor it. It is a binding contract. We take mail/wire fraud very seriously and will help to prosecute anyone guilty of such offenses. All attorney fees and financial losses to TMG resulting from non-payment of orders are the responsibility of the client. The precious metals markets are very volatile and thus have a high degree of risk. We do not offer advice on ownership of precious metals. Contact your financial adviser or professional for this advice. Our silver rounds are not legal tender. All checks and money orders are held for 5-10 business days, no exceptions.

We are not responsible for the reliability of the streaming metal quotes provided on our website. In fast-moving markets, our website may not be updated accurately. Call us to double-check the market price of precious metals and/or our selling prices. Prices for our precious metal products are based on the "ask" price of the underlying precious metal. The charts of the precious metals on our website are of the "bid" price.